Thank you for choosing SK IT SOLUTION LTD for your website design and digital solutions. We are committed to providing you with exceptional service and products that meet your business needs. In the event that you are not entirely satisfied with our services, we offer a comprehensive refund policy outlined below
Website Design Services
- Initial Consultation: If you decide to cancel our services before the commencement of the project, you are entitled to a full refund of any upfront payment made.
- Work in Progress: If the project is already in progress and you wish to cancel, the refund amount will be prorated based on the completed work and the remaining scope of the project.
- Completed Projects: Once the website design project is completed and delivered to you, refunds will not be provided as the services have been fully rendered.
Digital Solutions and Products
Software and Digital Products: For any digital products or software purchased from SK IT SOLUTION LTD, refunds will be evaluated on a case-by-case basis. We may issue a refund if there is a proven technical issue that prevents the product from functioning as intended.
Refund Request Procedure
To request a refund, please follow these steps:
- Contact our Customer Support: Reach out to our customer support team at Collaboration@skitsolutionbd.co.uk or +447418347409 to initiate the refund process. Please provide the order details and the reason for your refund request.
- Review and Assessment: Our team will carefully review your request and assess its eligibility based on our refund policy guidelines.
- Refund Decision: Once the assessment is complete, we will notify you of our decision regarding your refund request.
- Change of Mind: Refunds will not be granted for change-of-mind situations where the services have already been provided or if the digital product has been downloaded or accessed.
- Third-Party Products and Services: Please note that any third-party products or services purchased through SK IT SOLUTION LTD may have separate refund policies determined by the respective vendors. We will assist you in addressing any issues with third-party products, but their refunds will be governed by their policies.
Refunds will be processed within 7 days upon approval of the refund request. Please allow additional time for the refund to reflect in your account, depending on your payment method and financial institution.
If you have any questions or concerns regarding our refund policy or wish to initiate a refund request, please contact our customer support team at Collaboration@skitsolutionbd.co.uk or +447418347409. We are here to assist you and ensure your satisfaction with our services.
Please note that our refund policy may be subject to change, and any updates will be communicated on this page. We recommend reviewing this policy periodically for any modifications.